I was helped by Renee Howard.
I cannot stress how helpful and wonderful she was and is! I was in a difficult (and somewhat unique) position that left me incredibly stressed.
She helped me formulate a plan, worked with me internally to cover my bases, and is still assisting me with all of my questions and concerns (and there have been quite a few).
Throughout the entire process, she has been calm, extremely pleasant and (reiterating this) helpful. I honestly don't think I've had such a wonderful customer service experience before.
Thank you, Renee!